New homes builders: Highest rated for after sales care

Which are the best UK home builders when it comes to after-sales care? Ask the residents! Many people might assume that buying a new home means having few problems to deal with. However, this is rarely the case. And, with tens of thousands of verified reviews for UK new build homes, HomeViews can reveal who you can trust when buying a new build home.

How do UK house builders rank for After Sales Care?

When homeowners leave a review on HomeViews, we ask them to rate the After Sales Care of the home builder. However, this, along with Management, are consistently the lowest-rated categories for UK new build developers.

Good customer service during and after the sale is completed is crucial for a positive moving experience for buyers. This is because new homes often come with a wide variety of snags and other issues that will need addressing. Your developer is typically responsible for fixing these for the first two years, and possibly longer, depending on your warranty.

The list below ranks UK home builders according to owner ratings specifically for After Sales Care. Choose your builder wisely!

The 10 best UK home builders for after sales care

So, which of the UK’s new home builders rank best for after sales care? Take a look at our rankings below to help guide your new build property search.

This list is based on reviews data from April 2024 – April 2025 for home builders with a minimum of 50 verified HomeViews reviews from owners during that time.

1. Berkeley Group

After sales care rating: 3.88 out of 5

Berkeley Group has a long-running reputation for quality across its buildings and customer service teams, and it rates as the top developer for build quality in our rankings. Operating across London, Birmingham and the South of England, Berkeley’s ethos is to build lasting communities with a focus on sustainability.

2. Northstone

After sales care rating: 3.92 out of 5

Sixth-placed Northstone is part of the Peel Group, a northern-based developer providing quality, innovative homes. They strive to create spaces, environments and communities for families to thrive. With spaces to fit the needs of modern life and embrace technology, Northstone aims to enhance local ecosystems with a commitment to sustainability and a people-first approach.

3. The Hill Group

After sales care rating: 3.66 out of 5

The Hill Group is second in our list of the highest-rated developers for build quality. The developer impresses residents with the quality of its homes throughout London and the South East of England. Hill has secured various other accolades in the housebuilding industry, including 5-star status from the Home Builders Federation’s Customer Satisfaction Survey in 2018, 2019, 2020 and 2021.

4. Davidsons Homes

After sales care rating: 3.63 out of 5

Davidsons takes fifth place in our ranking, with its 24 developments garnering an average score for build quality of 3.93 out of 5. For over fifty years, this family owned and managed developer has been creating beautifully designed properties across the Midlands. Davidsons Homes take pride in building solid, distinctive homes and creating unique places with characterful landscaping and open spaces.

5. Higgins Homes PLC

After sales care rating: 3.40 out of 5

Taking ninth place, Higgins Homes PLC is an award-winning developer that builds and designs properties across London, Essex, Hertfordshire and Kent. This family-run company has been operating for more than 50 years. Every Higgins Homes development is crafted with care, attention to detail and is guaranteed for 10 years by a national warranty provider.

(Joint) 6. Countryside

After sales care rating: 3.32 out of 5

Countryside operates across London, the South East, the North West of England and the West Midlands, and was founded in 1958. Taking fourth place in this year’s list, Countryside also creates affordable and private housing for local authorities and housing associations through planning agreements, PRS housing, mixed use schemes and joint ventures.

(Joint) 6. FABRICA

After sales care rating: 3.32 out of 5

FABRICA ranks third in our listing of the best developers for build quality. With 17 developments reviewed on HomeViews, FABRICA provides a mix of suburban family housing and modern apartment developments, mostly focused in Surrey and West London.

8. Barratt Homes

After sales care rating: 3.27 out of 5

With reviews on HomeViews for 56 of its developments, Barratt Homes/Barratt London takes tenth place. Barratt Developments Plc is one of the UK’s largest property developers with over 30 operating divisions. (Note: this ranking combines ratings for both Barratt Homes and Barratt London).

9. Lovell Homes

After sales care rating: 3.12 out of 5

With 67 developments reviewed on HomeViews, Lovell takes eighth place with an average build quality score of 3.74 out of 5. Lovell Homes specialises in helping first-time buyers get on the property ladder with a range of incentives that make purchasing a property more affordable. With a focus on sustainability, quality design and customer service, Lovell Homes aims to build not just homes, but communities.

10. Southern Housing

After sales care rating: 2.74 out of 5

Rounding off the list in 10th place, Southern Housing is one of the largest housing providers in the UK. The developer has 36 schemes listed on HomeViews, with an average build quality score of 3.65 out of 5. It offers a wide range of housing options, including: Traditional social housing, Shared ownership, Affordable rent, Private market rent, Student accommodation, Care and support services and Outright sales.

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Top 5 things new build owners wish they’d known before buying

Before you go, here’s a quick rundown of the top 5 things that new-build buyers say they wish they’d known before purchasing. This list comes from our latest free New Build Buyer’s Guide. You can check that out in the link, where you’ll also find the full top 10 list. In this order of priority, prior to buying, new-build buyers wish they’d known more about:

1. The developer and property manager
2. Parking arrangements
3. The quality of the garden
4. Snagging surveys – how they work, what the developer’s conditions are, etc
5. How the property looks/feels at different times of the day.

Read the full guide for more details, but do bear these points in mind if you’re looking to buy a new build home.

The biggest home builders in the UK

Below is a list of the biggest housebuilders in the UK, as listed on letsbuild.com. As you can see, both Barratt and Redrow are among the largest, but still feature in our top-rated list for customer service.

1. Barratt Developments
2. Kier Group
3. Taylor Wimpey
4. Persimmon Group
5. Galliford Try
6. Bellway
7. Redrow
8. Willmott Dixon

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HomeViews is the only independent review platform for residential developments in the UK. Prospective buyers and tenants use it to make an informed decision on where to live based on insights from carefully verified resident reviews. Part of Rightmove since February 2024, we’re working with developers, house builders, operators, housing associations and the Government to give residents a voice, recognise high performers and to help improve standards across the industry.